IP
Service Delivery Manager
ITCAN PTE. LIMITED
Responsibilities
- Manage day-to-day operations and support of Oracle Cloud Infrastructure (OCI) environments.
- Monitor service performance and ensure compliance with agreed SLAs and KPIs.
- Lead incident, problem, and change management activities.
- Coordinate with vendors, support partners, and internal stakeholders to resolve issues and improve service quality.
- Drive continuous service improvement initiatives and operational efficiency.
- Prepare and present service reports, dashboards, and opera…