Director, E-Commerce and Customer Care

Job Description The Director, E-commerce and Customer Care Care leads the ongoing innovation and advancement of our e-commerce site, driving seamless omnichannel engagement, browsing and shopping experiences for our community of book lovers and gift givers. MISSION To direct and advance data driven growth strategies to optimize brand connection, discovery, conversion and site performance ensuring our digital storefront consistently reflects our commitment to inspiring reading and joyful gifting…